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Frequently asked questions

We use 100% natural soy wax, which is cleaner and longer-lasting compared to paraffin. It’s safe for your home and eco-friendly.

Our macramé pieces are handmade with high-quality cotton cord. To clean, spot wash gently — avoid machine washing to maintain their shape and beauty

We accept all major payment methods UPI, debit/credit cards and net banking.

Orders are usually dispatched within 2–4 business days. Delivery timelines vary depending on your location but generally take 5–7 business days within India.

Since our products are handcrafted, we only accept returns in case of defective items received from our end. Please reach out within 48 hours of delivery if there’s an issue.